I paid $99 to have a Tech 'take control' of my computer to fix it. They crashed the hard drive and ruined my computer. I was told a Senior Tech Representative would call me between 5 and 6 PM to discuss". No one called/. Every time I phoned them, I got someone in a different state who knew nothing about it?. Although promised, no notes were made in my file:. When I called today to follow-up, I was told that it could be 24-48 hours before a Manager could call me back,. This is horrible service.. They need to send their technicians for more training and certainly more training in customer service:. I would NEVER recommend them to anyone:. In fact, I would tell people to run as far as possible!!! 128f8de
 Comments (1) |
| 1. Written by muzhik on February 1, 2012 from -, -, US i keep telling my customers(after they have this or similar experience with remote fix), the proper way to fix your computer is to find a local repair shop that do onsite service calls, lots of them are quality techs and have reasonable prices compare to nation-wide sweat shops that give service calls to "pizza" delivery boys for fraction of the price that customer gets charged and hoping that they would fix their computer problems, read onforcesucks.com all about it |
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